Expectation Management

Expectation Management is the practice of communicating information to prevent gaps between stakeholder perceptions and reasonable realities.

Expectation management could relate to:

• Delivery dates and deadlines
• Compliance efforts
• Actual spend vs forecasted spend
• The level of performance provided by a supplier
  
  

If there are any changes that do not meet expectations, they should be communicated clearly to prevent breaches and disputes further.

Gatekeeper makes it easy to set and manage expectations - as well as communicate with stakeholder effectively. 

Automated alerts can be sent to stakeholders when action is required and comms are captured in the Messaging centre.